Introduction

• Callers hear a pre-recorded message "Please Hold" and then your music selection when the Auto Attendant transfers the call.
• Simply attach an audio device, such as a CD, tape, or audio output from a computer to the back of AirWay Voice Mail, then enable the Music-on-Hold in the software. AirWay Voice Mail uses a standard 1/8" inch mono phono jack - similar to most headphone jacks.
• While almost all callers with silence on the line will hang up in less than a minute, callers with music will stay on the line for a longer period of time.

Details

• Without Music-on-Hold enabled, callers will hear AirWay Voice Mail's default on hold beeping tone, and the extensions ringing.
• If you do not plug an audio device into AirWay Voice Mail, and you have Music-on-Hold enabled, callers will hear silence with no beeping tone.
• Lastly, if you have Music-on-Hold disabled and you have plugged an audio device into AirWay Voice Mail, callers will hear the music and a beeping tone.

Voicemail

Music on Hold

Call Cascade

Call Forwarding

Call Hold, Transfer

Intercom

Call Queue

Call Screen

Remote Extensions

Distinctive Ring

Call Back / Bridge