Introduction

• Hold calls at any phone (even those without a hold button).
• Transfer calls to any local extension, remote extension, or ring group.

Details

• Place a call on hold temporarily while you transfer them to someone else in the office (press 'flash' and then the extension number). The caller will be taken off hold when the receiving extension is answered.
• To announce calls before transferring, put the caller on hold and dial the appropriate extension number. Once the person picks up their extension, you can ask them if they would like to receive the call or take a message. If they wish to accept the call, you can just hang up. If they don't wish to accept the call, you can press 'flash' '5' to return to the caller.

Voicemail

Music on Hold

Call Cascade

Call Forwarding

Call Hold, Transfer

Intercom

Call Queue

Call Screen

Remote Extensions

Distinctive Ring

Call Back / Bridge